Dispute resolution

If something has gone wrong

If work by an ACDA accredited member has fallen short, we want to help put it right. Here is how to raise it.

Complete the Dispute Resolution Form

Your details, the member's details, what was installed and when, and what the problem is.

Attach your documents

Copies of your quote, your invoice and anything else relevant, such as photographs.

Send it to the Dispute Resolution Committee

Air Conditioning Dealers Association Inc, PO Box 253, Emu Plains NSW 2750, or [email protected]. Where an installation may fall short of the Standards, ACDA engages an independent Chartered Engineer to investigate, report and advise, and arranges for defects to be corrected.

Dispute Resolution Form (PDF, 79KB)

What the Guarantee coversWorkmanship on new domestic installations by an accredited member, on contracts up to $25,000 including GST. It is not an equipment warranty, which stays with the manufacturer, and it is not a price guarantee.

Before you write

Raise the problem with the member first if you have not already; most issues are fixed at that point. Equipment faults go to the manufacturer under its warranty, and your member can help you lodge that claim.

Not sure the business is a member? Check the list.

What every member is held to

The Code of Ethics, the Workmanship Standards and the Guarantee, in full.

The ACDA Standard